Please contact KCER if you need assistance or are having difficulty contacting your dialysis facility, dialysis provider, or ESRD Network.
KCER Helpline: 866.901.3773
Email: KCERInfo@hsag.com
Patient Helpline Numbers
- American Renal Associates (ARA): 978.232.4099
- Dialysis Care Center Patient Helpline: 844.466.3436
- Dialysis Clinic, Inc (DCI): 866.424.1990
- DaVita: 800.400.8331
- Fresenius: 800.626.1297
- Satellite Healthcare: 800.367.8292
- SAMHSA - Disaster Distress Helpline: 800.985.5990
- US Renal Care: 866.671.8772
- Veteran Disaster Relief Hotline: 800.507.4571
ESRD Network Map
Use the map on this page to find network information in your state or territory.
End of the COVID-19 Public Health Emergency
- Fact Sheet: What Do I Need to Know? CMS Waivers, Flexibilities, and the Transition Forward from the COVID-19 Public Health Emergency
- FAQs on CMS Waivers, Flexibilities, and the End of the COVID-19 PHE
- CMS Current Emergencies Web Page
- CMS National Stakeholder Calls
- Laboratories, Hospice Flexibilities, Vaccine Payment Rate
- CMS Telehealth Page
- CMS List of Telehealth Services
- MIPS EUC Application Process
- Medicaid Unwinding and Returning to Regular Operations after COVID-19
- COVID-19 Vaccination Requirement FAQs
ASPR TRACIE
- HHS ASPR TRACIE
- ASPR TRACIE: The Express: April 2021
- ASPR TRACIE: The Express: May 2021 (added 5/5/2021)
- ASPR TRACIE: The Express May 2021 Update #2 (added 5/20/2021)
Centers for Disease Control and Prevention (CDC) Guidance and Information
- New! CDC and Food and Drug Administration Approval of the Janssen Vaccine for COVID-19 (added 5/13/2021)
- New! CDC Talking Patient Safety About the Janssen COVID-19 Vaccine (added 5/13/2021)
- Cases of Cerebral Venous Sinus Thrombosis with Thrombocytopenia after Receipt of the Johnson & Johnson COVID-19 Vaccine (added 4/14/2021)
- Vaccinating Dialysis Patients and Healthcare Personnel (added 3/29/2021)
- CDC Released Its First Set of Recommendations for Fully Vaccinated People (added 3/24/2021)
- Updated Healthcare Infection Prevention and Control Recommendations in Response to COVID-19 Vaccination (added 3/16/2021)
- Updated Interim Guidance on Testing Healthcare Personnel for SARS-CoV-2 (added 3/10/2021)
- Updated Clinical Questions about COVID-19: Questions and Answers (added 3/10/2021)
- Updated Interim Clinical Considerations for Use of mRNA COVID-19 Vaccines Currently Authorized in the United States (added 1/26/2021)
- COVID-19 Outpatient Dialysis Facility Preparedness Assessment Tool
- EPIC Webinars (added 4/21/2020)
- Guidance for Dialysis Facilities (updated 12/17/2020)
- Interim Additional Guidance for Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Outpatient Hemodialysis Facilities (updated 12/17/2020)
- Benefits of Getting a COVID-19 Vaccine
- How COVID-19 Vaccines Work
- Myths and Misconceptions about COVID-19 Vaccines
- COVID-19 Vaccination Communication Toolkit (added 12/29/2020)
Centers for Medicare & Medicaid Services (CMS) Information
- Current Emergencies
- Coronavirus (COVID-19) Partner Toolkit
- Medicare Telemedicine Health Care Povider Fact Sheet
- Medicare Telehealth FAQs
- ESRD Provider Telehealth and Telemedicine Tool Kit
- Coronavirus Waivers and Flexibilities
- ESRD Flexibilities to Fight COVID-19
- Guidance for Infection Control and Prevention of COVID-19 in Dialysis Facilities (Revised)
- Telehealth Coverage, Payment, Billing (Video)
- Key Components for Continued COVID-19 Management for Dialysis Facilities (added 9/8/2020)
- Checklist for Dialysis Facilities in COVID-19 Hotspots (added 9/8/2020)
- COVID-19 Provider Toolkit
- COVID-19 FAQs
- Building COVID-19 Vaccine Confidence (added 5/17/2021)
Federal Emergency Management Agency (FEMA)
- Funneral Assistance and COVID-19 Vaccines: Key Messages (added 4/13/2021)
- FEMA to Help Pay Funeral Costs for COVID-19-Related Deaths (added 4/7/2021)
- Coronavirus (COVID-19) Pandemic: Supply Chain Stabilization Task Force
- Exercise Starter Kit for Preparedness in a Pandemic (added 6/5/2020)
- Mass Care/Emergency Assistance Pandemic Planning Considerations Guide (added 6/11/2020)
U.S. Food and Drug Administration (FDA)
- Latest COVID-19 Information From the FDA (content current as of 5/27/2021)
- FDA Updates on Hand Sanitizers Consumers Should Not Use (content current as of 5/27/2021)
- FDA’s COVID-19-related consumer updates are now available in at least five languages—English, Spanish, Simplified Chinese, Korean, Tagalog, and Vietnamese (added 9/10/2020)
- COVID-19 Social Media Toolkit
- COVID-19 FAQs (content current as of 5/19/2021)
- COVID-19 Vaccines (content current as of 5/27/2021)
- SARS-CoV-2 Viral Mutations: Impact on COVID-19 Tests (content current as of 3/30/2021)
- FDA Authorizes Revisions to Fact Sheets to Address SARS-CoV-2 Variants for Monoclonal Antibody Products under Emergency Use Authorization (added 3/19/2021)
- Joint CDC and FDA Statement on Johnson & Johnson COVID-19 Vaccine (added 4/13/2021)
- FDA and CDC Lift Recommended Pause on Johnson & Johnson (Janssen) COVID-19 Vaccine Use Following Thorough Safety Review (added 4/26/2021)
- Update: FDA Recommends Transition from Use of Non-NIOSH-Approved and Decontaminated Disposable Respirators - Letter to Health Care Personnel and Facilities (added 5/28/2021)
- Coronavirus (COVID-19) Update: FDA Authorizes Additional Monoclonal Antibody for Treatment of COVID-19 (added 5/28/2021)
Guidance for Opioid Treatment
- Opioid Treatment Program (OTP) Guidance (added 5/12/2020)
- OTP Guidance for Patients Quarantined at Home with the Coronavirus (added 5/12/2020)
- FAQs: Provision of Methadone and Buprenorphine for the Treatment of Opioid Use Disorder in the COVID-19 Emergency (added 5/12/2020)
- Kaiser Family Foundation: The Implications of COVID-19 for Mental Health and Substance Use (added 5/12/2020)
- AMA: COVID-19 policy recommendations for OUD, pain, harm reduction (added 5/12/2020)
- SAMHSA: Training and Technical Assistance Related to COVID-19 (added 5/12/2020)
- SAMHSA: COVID-19 and Opioid Treatment Programs (added 5/12/2020)
- SAMHSA: Use of Telemedicine While Providing Medication-Assisted Treatment (added 5/12/2020)
- Opioid Task Force (added 5/12/2020)
Additional Resources
- KCER - COVID-19 Vaccine Resource (added 4/13/2021)
- KCER - ESRD Community COVID-19 After-Action Report and Improvement Plan (AAR/IP) (added 11/10/2020)
- American Association of Kidney Patients (AAKP) - FAQs
- AAKP hosted CDC Webinar - Coronavius and Kidney Patients (Video)
- American Society of Nephrology (ASN) - FAQs
- ASN - Nephrologists Transforming Dialysis Safety
- ASN - COVID-19 Awareness Poster
- ASN - COVID-19 Awareness Poster (Spanish)
- ASN - COVID-19 Toolkit for Nephrology Clinicians: Preparing for a Surge (added 8/6/2020)
- American Society of Transplantation (AST) - FAQs
- Center for Healthcare Strategies, Inc (added 6/29/2020)
- Coalition for Compassionate Care of California (CCCC)
- Communication Strategies: Maintaining Emotional Balance in an Unbalancing Time
- Dialysis Patient Citizens (DPC)
- Updated ESRD NCC COVID-19 Mental Health Toolkit (added 4/20/2021)
- Healthcare Ready
- Healthcare Workers: Coping with Infectious Disease Outbreaks in the Dialysis Setting
- Home Dialysis Central: How to Support Home Dialysis Patients During a Pandemic
- National Academy of Medicine (added 6/17/2020)
- National Association for Healthcare Quality (NAHQ): COVID-19 Resource Center
- National Child Traumatic Stress Network Parent/Caregiver Guide to Helping Families Cope with the Corona Virus Disease 2019
- National Consortium of Telehealth Resource Centers (NCTRC) COVID-19 Telehealth Toolkit
- NCTRC Recording and Slides
- The National Emerging Special Pathogen Training and Education Center (NETEC) Education and Training
- The National Forum of ESRD Networks Long Term Cared Facility-Dialysis Communication Form (added 9/30/2020)
- National Kidney Foundation (NKF)
- Occupational Safety and Health Administration (OSHA)
- The Partnership Center: Compassion in Action – A Guide for Faith Communities Serving People Experiencing Mental Illness and their Caregivers (added 6/17/2020)
- The Partnership Center: Recommended Preventative Practices and FAQs for Faith-based and Community Leaders
- Renal Healthcare Voices: COVID-19 Vaccine Updates (added 3/29/2021)
- Renal Physicians Association (RPA)
- SAMHSA: Taking Care of Your Behavioral Health – Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (added 5/12/2020)
- SAMHSA: Updated Training and Technical Assistance Resources (added 11/30/2020)
- Sepsis Alliance: COVID-19 and Sepsis
- State and Territorial Health Department Websites
- Sustaining the Well-Being of Healthcare Personnel during Coronavirus and other Infectious Disease Outbreaks (updated 5/12/2020)
- Taking Care of Your Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (Spanish)
- Tips to Overcome COVID-19 Screening Fatigue (added 11/13/2020)
- U.S. Department of Veterans Affairs (VA)
- World Health Organization (WHO)
Rx Open
Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. Combining multiple data feeds from the pharmaceutical industry, Rx Open displays the precise location on Google Maps of open pharmacies, closed pharmacies, and those whose status is unknown.
