Please contact KCER if you need assistance or are having difficulty contacting your dialysis facility, dialysis provider, or ESRD Network.
KCER Helpline: 866.901.3773
Email: KCERInfo@hsag.com
Patient Helpline Numbers
- American Renal Associates (ARA): 888.880.6867
- Dialysis Care Center Patient Helpline: 844.466.3436
- Dialysis Clinic, Inc (DCI): 866.424.1990
- DaVita: 800.400.8331
- Fresenius: 800.626.1297
- Satellite Healthcare: 650.830.7954
- SAMHSA - Disaster Distress Helpline: 800.985.5990
- US Renal Care: 866.671.8772
- Veteran Disaster Relief Hotline: 800.507.4571
ESRD Network Map
Use the map on this page to find network information in your state or territory.
ASPR TRACIE
- HHS ASPR TRACIE
- ASPR TRACIE: The Exchange, Issue 11, Special Edition: COVID-19 Lessons Learned (added 9/17/2020)
- ASPR TRACIE: COVID-19 Resources October Update (added 10/6/2020)
- ASPR TRACIE: COVID-19 Resources October Update #2 (added 10/19/2020)
- ASPR TRACIE: COVID-19 Resources November Update (added 11/13/2020)
- ASPR TRACIE: COVID-19 Resources December Update (added 12/1/2020)
- ASPR TRACIE: COVID-19 Resources December Update #2 (added 12/17/2020)
- ASPR TRACIE: COVID-19 Resources December Update #3 (added 12/29/2020)
- COVID-19 and Healthcare Professional Stress and Resilience (added 12/17/2020)
Centers for Disease Control and Prevention (CDC) Guidance and Information
- COVID-19 Vaccination (added 12/29/2020)
- Immunization Courses: Webcasts and Self Study (added 12/29/2020)
- What You Should Know and Situation Updates
- Reducing Stigma
- COVID-19 Outpatient Dialysis Facility Preparedness Assessment Tool
- Priority Testing Patients
- Recommendations and Policy Updates for Current Challenges in the Dialysis Setting Webinar Recording (added 3/26/2020)
- EPIC Webinars (added 4/21/2020)
- CDC: Employees – How to Cope with Job Stress and Build Resilience During the COVID-19 Pandemic (added 5/12/2020)
- Similarities and Differences Between Flu and COVID-19 (added 7/13/2020)
- Guidance for Dialysis Facilities (added 9/9/2020)
- Interim Additional Guidance for Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Outpatient Hemodialysis Facilities (added 9/9/2020)
- Interim SARS-CoV-2 Testing Guidelines for Patients in Outpatient Hemodialysis Facilities (added 9/9/2020)
- Overview of Testing for SARS-CoV-2 (COVID-19) (added 9/18/2020)
- Interim Guidance for Routine and Influenza Immunization Services During the COVID-19 Pandemic (added 11/10/2020)
- Benefits of Getting a COVID-19 Vaccine
- How COVID-19 Vaccines Work
- Myths and Misconceptions about COVID-19 Vaccines
- Strategies for Optimizing the Supply of Facemasks (added 11/30/2020)
- Considerations for Wearing Masks (added 12/14/2020)
- What Every Clinician Should Know about COVID-19 Vaccine Safety (added 12/29/2020)
- What Clinicians Need to Know About the Pfizer-BioNTech and Moderna COVID-19 Vaccines (added 12/29/2020)
- COVID-19 Vaccination Communication Toolkit (added 12/29/2020)
Centers for Medicare & Medicaid Services (CMS) Information
- Current Emergencies
- Coronavirus (COVID-19) Partner Toolkit
- Medicare Telemedicine Health Care Povider Fact Sheet
- Medicare Telehealth FAQs
- ESRD Provider Telehealth and Telemedicine Tool Kit
- Coronavirus Waivers and Flexibilities
- ESRD Flexibilities to Fight COVID-19
- Guidance for Infection Control and Prevention of COVID-19 in Dialysis Facilities (Revised)
- Telehealth Coverage, Payment, Billing (Video)
- Key Components for Continued COVID-19 Management for Dialysis Facilities (added 9/8/2020)
- Checklist for Dialysis Facilities in COVID-19 Hotspots (added 9/8/2020)
- COVID-19 Provider Toolkit
- COVID-19 FAQs
Federal Emergency Management Agency (FEMA)
- Coronavirus (COVID-19) Pandemic: Supply Chain Stabilization Task Force
- Exercise Starter Kit for Preparedness in a Pandemic (added 6/5/2020)
- Mass Care/Emergency Assistance Pandemic Planning Considerations Guide (added 6/11/2020)
U.S. Food and Drug Administration (FDA)
- Latest COVID-19 Information From the FDA (content current as of 1/8/2021)
- FDA Urges Consumers Not Use Certain Hand Sanitizer Products (content current as of 12/18/2020)
- FDA’s COVID-19-related consumer updates are now available in at least five languages—English, Spanish, Simplified Chinese, Korean, Tagalog, and Vietnamese (added 9/10/2020)
- COVID-19 Social Media Toolkit
- COVID-19 FAQs (content current as of 1/6/2021)
- FAQs on Testing for SARS-CoV-2 (content current as of 12/2/2020)
- COVID-19 Vaccines (content current as of 12/28/2020)
- Risk of False Results with the Curative SARS-Cov-2 Test for COVID-19 (added 1/5/2021)
- Genetic Variants of SARS-CoV-2 May Lead to False Negative Results with Molecular Tests for Detection of SARS-CoV-2 (added 1/12/2021)
Guidance for Opioid Treatment
- Opioid Treatment Program (OTP) Guidance (added 5/12/2020)
- OTP Guidance for Patients Quarantined at Home with the Coronavirus (added 5/12/2020)
- FAQs: Provision of Methadone and Buprenorphine for the Treatment of Opioid Use Disorder in the COVID-19 Emergency (added 5/12/2020)
- Kaiser Family Foundation: The Implications of COVID-19 for Mental Health and Substance Use (added 5/12/2020)
- AMA: COVID-19 policy recommendations for OUD, pain, harm reduction (added 5/12/2020)
- SAMHSA: Training and Technical Assistance Related to COVID-19 (added 5/12/2020)
- SAMHSA: COVID-19 and Opioid Treatment Programs (added 5/12/2020)
- SAMHSA: Use of Telemedicine While Providing Medication-Assisted Treatment (added 5/12/2020)
- Opioid Task Force (added 5/12/2020)
Additional Resources
- Safety and Efficacy of COVID-19 Vaccines in the Dialysis Population
- Administration for Community Living (added 7/15/2020)
- American Association of Kidney Patients (AAKP) - FAQs
- AAKP hosted CDC Webinar - Coronavius and Kidney Patients (Video)
- American Society of Nephrology (ASN) - FAQs
- ASN - Nephrologists Transforming Dialysis Safety
- ASN - COVID-19 Awareness Poster
- ASN - COVID-19 Awareness Poster (Spanish)
- ASN - COVID-19 Toolkit for Nephrology Clinicians: Preparing for a Surge (added 8/6/2020)
- American Society of Transplantation (AST) - FAQs
- Center for Healthcare Strategies, Inc (added 6/29/2020)
- Coalition for Compassionate Care of California (CCCC)
- Communication Strategies: Maintaining Emotional Balance in an Unbalancing Time
- Dialysis Patient Citizens (DPC)
- Healthcare Ready
- Healthcare Workers: Coping with Infectious Disease Outbreaks in the Dialysis Setting
- Home Dialysis Central: How to Support Home Dialysis Patients During a Pandemic
- KCER ESRD Community COVID-19 After-Action Report and Improvement Plan (AAR/IP) (added 11/10/2020)
- National Academy of Medicine (added 6/17/2020)
- National Association for Healthcare Quality (NAHQ): COVID-19 Resource Center
- National Child Traumatic Stress Network Parent/Caregiver Guide to Helping Families Cope with the Corona Virus Disease 2019
- National Consortium of Telehealth Resource Centers (NCTRC) COVID-19 Telehealth Toolkit
- NCTRC Recording and Slides
- The National Emerging Special Pathogen Training and Education Center (NETEC) Education and Training
- The National Forum of ESRD Networks Long Term Cared Facility-Dialysis Communication Form (added 9/30/2020)
- National Kidney Foundation (NKF)
- Occupational Safety and Health Administration (OSHA)
- The Partnership Center: Compassion in Action – A Guide for Faith Communities Serving People Experiencing Mental Illness and their Caregivers (added 6/17/2020)
- The Partnership Center: Recommended Preventative Practices and FAQs for Faith-based and Community Leaders
- Renal Physicians Association (RPA)
- SAMHSA: Taking Care of Your Behavioral Health – Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (added 5/12/2020)
- SAMHSA: Updated Training and Technical Assistance Resources (added 11/30/2020)
- Sepsis Alliance: COVID-19 and Sepsis
- State and Territorial Health Department Websites
- Sustaining the Well-Being of Healthcare Personnel during Coronavirus and other Infectious Disease Outbreaks (updated 5/12/2020)
- Taking Care of Your Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (Spanish)
- Tips to Overcome COVID-19 Screening Fatigue (added 11/13/2020)
- U.S. Department of Veterans Affairs (VA)
- World Health Organization (WHO)
Rx Open
Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. Combining multiple data feeds from the pharmaceutical industry, Rx Open displays the precise location on Google Maps of open pharmacies, closed pharmacies, and those whose status is unknown.
