Please contact KCER if you need assistance or are having difficulty contacting your dialysis facility, dialysis provider, or ESRD Network.
KCER Helpline: 866.901.3773
Email: KCERInfo@hsag.com
Patient Helpline Numbers
- American Renal Associates (ARA): 888.880.6867
- Dialysis Care Center Patient Helpline: 844.466.3436
- Dialysis Clinic, Inc (DCI): 866.424.1990
- DaVita: 800.400.8331
- Fresenius: 800.626.1297
- Satellite Healthcare: 650.830.7954
- SAMHSA - Disaster Distress Helpline: 800.985.5990
- US Renal Care: 866.671.8772
- Veteran Disaster Relief Hotline: 800.507.4571
ESRD Network Map
Use the map on this page to find network information in your state or territory.
CDC Guidance and Information
- What You Should Know and Situation Updates
- Reducing Stigma
- Emergency Preparedness and Response
- Interim Additional Guidance for Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Outpatient Hemodialysis Facilities
- COVID-19 Fact Sheets
- COVID-19 Outpatient Dialysis Facility Preparedness Assessment Tool
- Priority Testing Patients
Centers for Medicare & Medicaid Services (CMS) Information
- Current Emergencies
- Coronavirus (COVID-19) Partner Toolkit
- President Trump Expands Telehealth Benefits for Medicare Beneficiaries During COVID-19 Outbreak
- Medicare Telemedicine Health Care Povider Fact Sheet
- Medicare Telehealth FAQs
- ESRD Provider Telehealth and Telemedicine Tool Kit
- General Provider Telehealth and Telemedicine Tool Kit
- Trump Administration Provides Financial Relief for Medicare Providers
- Expansion of the Accelerated and Advance Payments Program for Providers and Suppliers During COVID-19 Emergency
- Coronavirus Waivers and Flexibilities
- ESRD Flexibilities to Fight COVID-19
FEMA
Additional Resources
- American Association of Kidney Patients (AAKP) - FAQs
- AAKP hosted CDC Webinar - Coronavius and Kidney Patients (Video)
- American Society of Nephrology (ASN) - FAQs
- ASN - Nephrologists Transforming Dialysis Safety
- ASN - COVID-19 Awareness Poster
- ASN - COVID-19 Awareness Poster (Spanish)
- ASN - COVID-19 Informational Webinar Recording for Providers of Dialysis Services
- American Society of Transplantation (AST) - FAQs
- Communication Strategies: Maintaining Emotional Balance in an Unbalancing Time
- Dialysis Patient Citizens (DPC)
- Healthcare Ready
- Healthcare Workers: Coping with Infectious Disease Outbreaks in the Dialysis Setting
- HHS ASPR TRACIE
- Home Dialysis Central: How to Support Home Dialysis Patients During a Pandemic
- National Association for Healthcare Quality (NAHQ): COVID-19 Resource Center
- National Child Traumatic Stress Network Parent/Caregiver Guide to Helping Families Cope with the Corona Virus Disease 2019
- National Consortium of Telehealth Resource Centers (NCTRC) COVID-19 Telehealth Toolkit
- NCTRC Recording and Slides
- National Kidney Foundation (NKF)
- Occupational Safety and Health Administration (OSHA)
- The Partnership Center: Recommended Preventative Practices and FAQs for Faith-based and Community Leaders
- State and Territorial Health Department Websites
- Sustaining the Well-Being of Healthcare Personnel during Coronavirus and other Infectious Disease Outbreaks
- Taking Care of Your Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (Spanish)
- U.S. Food & Drug Administration (FDA)
- World Health Organization (WHO)
Rx Open
Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. Combining multiple data feeds from the pharmaceutical industry, Rx Open displays the precise location on Google Maps of open pharmacies, closed pharmacies, and those whose status is unknown.
