Please contact KCER if you need assistance or are having difficulty contacting your dialysis facility, dialysis provider, or ESRD Network.
KCER Helpline: 866.901.3773
Email: KCERInfo@hsag.com
Patient Helpline Numbers
- American Renal Associates (ARA): 888.880.6867
- Dialysis Care Center Patient Helpline: 844.466.3436
- Dialysis Clinic, Inc (DCI): 866.424.1990
- DaVita: 800.400.8331
- Fresenius: 800.626.1297
- Satellite Healthcare: 650.830.7954
- SAMHSA - Disaster Distress Helpline: 800.985.5990
- US Renal Care: 866.671.8772
- Veteran Disaster Relief Hotline: 800.507.4571
ESRD Network Map
Use the map on this page to find network information in your state or territory.
Centers for Disease Control and Prevention (CDC) Guidance and Information
- What You Should Know and Situation Updates
- Reducing Stigma
- Emergency Preparedness and Response
- COVID-19 Fact Sheets
- COVID-19 Outpatient Dialysis Facility Preparedness Assessment Tool
- Priority Testing Patients
- Recommendations and Policy Updates for Current Challenges in the Dialysis Setting Webinar Recording (added 3/26/2020)
- EPIC Webinars (added 4/21/2020)
- CDC: Employees – How to Cope with Job Stress and Build Resilience During the COVID-19 Pandemic (added 5/12/2020)
- CDC: Healthcare Personnel and First Responders – How to Cope with Stress and Build Resilience During the COVID-19 Pandemic (added 5/12/2020)
- Healthcare Infection Prevention and Control FAQs for COVID-19 (added 5/12/2020)
- Similarities and Differences Between Flu and COVID-19 (added 7/13/2020)
- Natural Disasters, Severe Weather, and COVID-19 Website (added 7/14/2020)
Centers for Medicare & Medicaid Services (CMS) Information
- Current Emergencies
- Coronavirus (COVID-19) Partner Toolkit
- President Trump Expands Telehealth Benefits for Medicare Beneficiaries During COVID-19 Outbreak
- Medicare Telemedicine Health Care Povider Fact Sheet
- Medicare Telehealth FAQs
- ESRD Provider Telehealth and Telemedicine Tool Kit
- General Provider Telehealth and Telemedicine Tool Kit
- Trump Administration Provides Financial Relief for Medicare Providers
- Expansion of the Accelerated and Advance Payments Program for Providers and Suppliers During COVID-19 Emergency
- Coronavirus Waivers and Flexibilities
- ESRD Flexibilities to Fight COVID-19
- COVID-19 Medicare Provider Enrollment Relief FAQs
- Guidance for Infection Control and Prevention of COVID-19 in Dialysis Facilities (Revised)
- COVID-19 Emergency Declaration Blanket Waivers for Health Care Workers (PDF) Updated 4/3/20
- Guidance for Processing Attestation Statements from Ambulatory Surgical Centers (ASCs) Temporarily Enrolling as Hospitals during the COVID-19 Public Health Emergency
- Telehealth Coverage, Payment, Billing (Video)
- Trump Administration Issues Second Round of Sweeping Changes to Support U.S. Healthcare System During COVID-19 Pandemic (added 5/1/2020)
Federal Emergency Management Agency (FEMA)
- Coronavirus (COVID-19) Pandemic: Supply Chain Stabilization Task Force
- COVID-19 Pandemic Operational Guidance for the 2020 Hurricane Season (added 6/5/2020)
- Exercise Starter Kit for Preparedness in a Pandemic (added 6/5/2020)
- Mass Care/Emergency Assistance Pandemic Planning Considerations Guide (added 6/11/2020)
U.S. Food and Drug Administration (FDA)
- Latest COVID-19 Information From the FDA (added 8/5/2020)
- FDA Urges Consumers Not Use Certain Hand Sanitizer Products (added 8/11/2020)
- COVID-19 Social Media Toolkit
Guidance for Opioid Treatment
- Opioid Treatment Program (OTP) Guidance (added 5/12/2020)
- OTP Guidance for Patients Quarantined at Home with the Coronavirus (added 5/12/2020)
- FAQs: Provision of Methadone and Buprenorphine for the Treatment of Opioid Use Disorder in the COVID-19 Emergency (added 5/12/2020)
- Kaiser Family Foundation: The Implications of COVID-19 for Mental Health and Substance Use (added 5/12/2020)
- AMA: COVID-19 policy recommendations for OUD, pain, harm reduction (added 5/12/2020)
- SAMHSA: Training and Technical Assistance Related to COVID-19 (added 5/12/2020)
- SAMHSA: COVID-19 and Opioid Treatment Programs (added 5/12/2020)
- SAMHSA: Use of Telemedicine While Providing Medication-Assisted Treatment (added 5/12/2020)
- Opioid Task Force (added 5/12/2020)
Additional Resources
- Administration for Community Living (added 7/15/2020)
- American Association of Kidney Patients (AAKP) - FAQs
- AAKP hosted CDC Webinar - Coronavius and Kidney Patients (Video)
- American Society of Nephrology (ASN) - FAQs
- ASN - Nephrologists Transforming Dialysis Safety
- ASN - COVID-19 Awareness Poster
- ASN - COVID-19 Awareness Poster (Spanish)
- ASN - COVID-19 Informational Webinar Recording for Providers of Dialysis Services
- ASN - Hospital Care and Treatment Options for COVID-19 Positive Patients with ESKD and AKI (Webinar Recording) 4/2/2020
- ASN - COVID-19 Toolkit for Nephrology Clinicians: Preparing for a Surge (added 8/6/2020)
- American Society of Transplantation (AST) - FAQs
- Center for Healthcare Strategies, Inc (added 6/29/2020)
- Coalition for Compassionate Care of California (CCCC)
- Communication Strategies: Maintaining Emotional Balance in an Unbalancing Time
- Dialysis Patient Citizens (DPC)
- The Foundation for Post-Acute and Long-Term Care Medicine (added 6/29/2020)
- Healthcare Ready
- Healthcare Workers: Coping with Infectious Disease Outbreaks in the Dialysis Setting
- HHS ASPR TRACIE
- ASPR TRACIE: COVID-19 Resources (added 4/22/2020)
- ASPR TRACIE: COVID-19 Resources Update (added 4/22/2020)
- ASPR TRACIE: COVID-19 Resources May Update (added 5/13/2020)
- ASPR TRACIE: COVID-19 Resources May Update #2 (added 5/13/2020)
- ASPR TRACIE: COVID-19 Resources May Update #3 (added 5/29/2020)
- ASPR TRACIE: COVID-19 Resources June Update (added 6/5/2020)
- ASPR TRACIE: COVID-19 Resources June Update #2 (added 6/19/2020)
- ASPR TRACIE: COVID-19 Resources July Update (added 7/1/2020)
- ASPR TRACIE: COVID-19 Resources July Update #2 (added 7/29/2020)
- ASPR TRACIE: COVID-19 Resources August Update (added 8/7/2020)
- Home Dialysis Central: How to Support Home Dialysis Patients During a Pandemic
- KCER Hurricane Information and Resources (added 6/11/2020)
- National Academy of Medicine (added 6/17/2020)
- National Association for Healthcare Quality (NAHQ): COVID-19 Resource Center
- National Child Traumatic Stress Network Parent/Caregiver Guide to Helping Families Cope with the Corona Virus Disease 2019
- National Consortium of Telehealth Resource Centers (NCTRC) COVID-19 Telehealth Toolkit
- NCTRC Recording and Slides
- The National Emerging Special Pathogen Training and Education Center (NETEC) Education and Training
- National Kidney Foundation (NKF)
- Occupational Safety and Health Administration (OSHA)
- The Partnership Center: Compassion in Action – A Guide for Faith Communities Serving People Experiencing Mental Illness and their Caregivers (added 6/17/2020)
- The Partnership Center: Recommended Preventative Practices and FAQs for Faith-based and Community Leaders
- Renal Physicians Association (RPA)
- SAMHSA: Taking Care of Your Behavioral Health – Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (added 5/12/2020)
- Sepsis Alliance: COVID-19 and Sepsis
- State and Territorial Health Department Websites
- Sustaining the Well-Being of Healthcare Personnel during Coronavirus and other Infectious Disease Outbreaks (updated 5/12/2020)
- Taking Care of Your Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak (Spanish)
- U.S. Department of Veterans Affairs (VA)
- World Health Organization (WHO)
Rx Open
Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. Combining multiple data feeds from the pharmaceutical industry, Rx Open displays the precise location on Google Maps of open pharmacies, closed pharmacies, and those whose status is unknown.
