Below are some helpful resources for severe winter weather and updates in storm conditions. Please contact KCER if you need assistance or are having difficulty contacting your dialysis facility.
KCER Hotline: 866.901.3773
Email: KCERInfo@hsag.com
ESRD Networks
Patient Helpline Numbers
- DaVita: 800.400.8331
- Fresenius: 800.626.1297
- DCI: 866.424.1990
- ARA: 888.880.6867
- Satellite: 855.396.2212, option 3 (Texas)
- SAMHSA - Disaster Distress Helpline: 800.985.5990
- US Renal Care: 866.671.8772
- Veteran Disaster Relief Hotline: 800.507.4571
Cold Weather Resources
- Healthcare Ready
- National Kidney Foundation (NKF):
(800) 622-9010 | info@kidney.org - NKF Cares Patient Information Help Line:
855.NKF.CARES (855.653.2273) | nkfcares@kidney.org - NKF Membership:
(888) 564-6653 | membership@kidney.org | Fax: (212) 689-9261 - 3-Day Emergency Kidney Diet
- CDC: Extreme Cold - A Prevention Guide to Promote Your Personal Health and Safety
- Ready.gov: Winter Storms and Extreme Cold
ASPR's Technical Resources, Assistance Center, and Information Exchange
- Healthcare System Preparedness for Secondary Disasters during COVID-19
- Utility Failures Topic Collection
- Natural Disasters Topic Collection
- Lessons Learned: Extreme Cold
- Plans, Tools, and Templates: Extreme Cold
- Healthcare Facility Evacuation / Sheltering Topic Collection
- Extreme Cold Weather for Alternative Care Sites
State Designated Warming Center Locations
- Texas Warming Centers
- Missouri Warming Centers
- Oregon Warming Centers
- DC Warming Centers
- Louisiana Parish Office of Homeland Security and Emergency Preparedness (OHSEP) Contacts
Rx Open
Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. Combining multiple data feeds from the pharmaceutical industry, Rx Open displays the precise location on Google Maps of open pharmacies, closed pharmacies, and those whose status is unknown.